At PromptForest, we strive to ensure customer satisfaction. However, due to the digital nature of our products, all sales are generally final. This Refund Policy outlines the limited circumstances under which refunds may be granted. By purchasing a prompt from PromptForest, you acknowledge and agree to this Refund Policy.

Refunds may be granted in the following circumstances: **Valid Refund Reasons:** 1. **Product Not as Described** - The prompt significantly differs from its description - Missing promised features or functionality - Incorrect platform compatibility claimed 2. **Technical Issues** - Unable to download the purchased prompt - Corrupted or incomplete files - Technical errors preventing access 3. **Duplicate Purchase** - Accidental duplicate purchase of the same prompt - Must be reported within 24 hours 4. **Seller Non-Delivery** - Seller fails to deliver custom or modified prompts as agreed - Seller account is suspended before delivery 5. **Unauthorized Purchase** - Fraudulent transaction on your account - Must report immediately upon discovery **Invalid Refund Reasons:** - Change of mind after download - Prompt doesn't achieve desired results - Compatibility issues disclosed in description - User error in implementing the prompt - Better alternative found - Dissatisfaction with AI output quality - Already accessed or used the prompt

Refund requests must be submitted within specific timeframes: **7-Day Window:** - Standard refund requests must be made within 7 days of purchase - Applies to products not as described or technical issues **24-Hour Window:** - Duplicate purchases must be reported within 24 hours - Unauthorized transactions should be reported immediately **30-Day Window:** - Custom prompt projects (seller non-delivery) - Extended issues requiring seller investigation After these periods, refund requests will not be accepted except in extraordinary circumstances at our sole discretion.

To request a refund: **Step 1: Contact Seller First** For product-related issues, attempt to resolve with the seller: - Message the seller through the Platform - Explain the issue clearly - Give seller 48 hours to respond - Allow reasonable time for resolution **Step 2: Submit Refund Request** If seller resolution fails: - Go to your Order History - Click "Request Refund" on the relevant order - Select refund reason from dropdown - Provide detailed explanation - Attach supporting evidence (screenshots, etc.) **Step 3: Review Process** - We review your request within 3-5 business days - May contact you for additional information - May contact seller for their perspective - Decision is based on our policies and evidence **Step 4: Resolution** - You'll receive email notification of the decision - If approved, refund processed within 5-10 business days - Refund issued to original payment method - Access to the prompt will be revoked

In certain circumstances, we may offer partial refunds: **50% Partial Refund:** - Prompt is partially as described but missing some features - Technical issues that are resolved but caused significant delay - Minor discrepancies that reduce value but don't prevent use **25% Partial Refund:** - Minor issues that don't significantly impact functionality - Goodwill gestures for inconvenience Partial refunds are offered at our sole discretion and are final. Accepting a partial refund means you retain access to the prompt.

The following are not eligible for refunds under any circumstances: 1. **Fully Accessed Content** - Prompts that have been fully downloaded and used - Custom prompts that have been delivered as specified 2. **Discounted Purchases** - Items purchased during sales or with discount codes - Bundle purchases (unless all items qualify individually) 3. **Gifts and Transfers** - Prompts purchased as gifts - Transferred licenses 4. **Subscription Fees** - Premium membership fees (unless stated otherwise) - Seller account fees 5. **Third-Party Services** - Services provided by third parties through our Platform

When a refund is granted: **Seller Responsibilities:** - Seller's earnings are adjusted accordingly - Commission is reversed - Frequent refunds may affect seller standing - Sellers may dispute refund requests **Seller Protection:** - Sellers are protected from fraudulent refund requests - Clear evidence requirements - Appeals process available - No penalty for legitimate customer issues **Seller Penalties:** - Repeated valid refund requests may result in: - Account review - Reduced visibility in search - Required improvements to listings - Potential account suspension

**Chargeback Policy:** Filing a chargeback instead of following our refund process may result in: - Immediate account suspension - Loss of access to all purchased content - Forfeiture of any pending payouts (for sellers) - Permanent ban from the Platform - Referral to collections **Before Filing a Chargeback:** Please contact us first at support@promptforest.com. We can often resolve issues faster than the chargeback process. **Legitimate Chargebacks:** We understand chargebacks may be necessary for: - Unauthorized transactions - When we fail to respond to refund requests - Clear evidence of fraud **Chargeback Appeals:** We reserve the right to dispute illegitimate chargebacks and may: - Provide evidence to payment processors - Recover costs associated with dispute - Pursue legal remedies for fraud

We may make exceptions to this policy in cases of: **Platform Errors:** - Pricing errors that significantly overcharge - Technical glitches affecting purchases - System-wide outages preventing access **Extraordinary Circumstances:** - Natural disasters - Medical emergencies - Death of account holder - Legal requirements **Goodwill Refunds:** At our discretion, we may offer refunds as a gesture of goodwill, even if not required by this policy. These are evaluated case-by-case. All exceptions are at our sole discretion and do not set precedent for future requests.

For refund requests or questions: **Email:** refunds@promptforest.com **Support Portal:** promptforest.com/support **Response Time:** 3-5 business days When contacting us, please include: - Order number - Purchase date - Detailed description of the issue - Screenshots or evidence (if applicable) - Attempted resolution with seller (if applicable) We're committed to fair and prompt resolution of all refund requests.

At PromptForest, we strive to ensure customer satisfaction. However, due to the digital nature of our products, all sales are generally final. This Refund Policy outlines the limited circumstances under which refunds may be granted. By purchasing a prompt from PromptForest, you acknowledge and agree to this Refund Policy.

Refunds may be granted in the following circumstances: **Valid Refund Reasons:** 1. **Product Not as Described** - The prompt significantly differs from its description - Missing promised features or functionality - Incorrect platform compatibility claimed 2. **Technical Issues** - Unable to download the purchased prompt - Corrupted or incomplete files - Technical errors preventing access 3. **Duplicate Purchase** - Accidental duplicate purchase of the same prompt - Must be reported within 24 hours 4. **Seller Non-Delivery** - Seller fails to deliver custom or modified prompts as agreed - Seller account is suspended before delivery 5. **Unauthorized Purchase** - Fraudulent transaction on your account - Must report immediately upon discovery **Invalid Refund Reasons:** - Change of mind after download - Prompt doesn't achieve desired results - Compatibility issues disclosed in description - User error in implementing the prompt - Better alternative found - Dissatisfaction with AI output quality - Already accessed or used the prompt

Refund requests must be submitted within specific timeframes: **7-Day Window:** - Standard refund requests must be made within 7 days of purchase - Applies to products not as described or technical issues **24-Hour Window:** - Duplicate purchases must be reported within 24 hours - Unauthorized transactions should be reported immediately **30-Day Window:** - Custom prompt projects (seller non-delivery) - Extended issues requiring seller investigation After these periods, refund requests will not be accepted except in extraordinary circumstances at our sole discretion.

To request a refund: **Step 1: Contact Seller First** For product-related issues, attempt to resolve with the seller: - Message the seller through the Platform - Explain the issue clearly - Give seller 48 hours to respond - Allow reasonable time for resolution **Step 2: Submit Refund Request** If seller resolution fails: - Go to your Order History - Click "Request Refund" on the relevant order - Select refund reason from dropdown - Provide detailed explanation - Attach supporting evidence (screenshots, etc.) **Step 3: Review Process** - We review your request within 3-5 business days - May contact you for additional information - May contact seller for their perspective - Decision is based on our policies and evidence **Step 4: Resolution** - You'll receive email notification of the decision - If approved, refund processed within 5-10 business days - Refund issued to original payment method - Access to the prompt will be revoked

In certain circumstances, we may offer partial refunds: **50% Partial Refund:** - Prompt is partially as described but missing some features - Technical issues that are resolved but caused significant delay - Minor discrepancies that reduce value but don't prevent use **25% Partial Refund:** - Minor issues that don't significantly impact functionality - Goodwill gestures for inconvenience Partial refunds are offered at our sole discretion and are final. Accepting a partial refund means you retain access to the prompt.

The following are not eligible for refunds under any circumstances: 1. **Fully Accessed Content** - Prompts that have been fully downloaded and used - Custom prompts that have been delivered as specified 2. **Discounted Purchases** - Items purchased during sales or with discount codes - Bundle purchases (unless all items qualify individually) 3. **Gifts and Transfers** - Prompts purchased as gifts - Transferred licenses 4. **Subscription Fees** - Premium membership fees (unless stated otherwise) - Seller account fees 5. **Third-Party Services** - Services provided by third parties through our Platform

When a refund is granted: **Seller Responsibilities:** - Seller's earnings are adjusted accordingly - Commission is reversed - Frequent refunds may affect seller standing - Sellers may dispute refund requests **Seller Protection:** - Sellers are protected from fraudulent refund requests - Clear evidence requirements - Appeals process available - No penalty for legitimate customer issues **Seller Penalties:** - Repeated valid refund requests may result in: - Account review - Reduced visibility in search - Required improvements to listings - Potential account suspension

**Chargeback Policy:** Filing a chargeback instead of following our refund process may result in: - Immediate account suspension - Loss of access to all purchased content - Forfeiture of any pending payouts (for sellers) - Permanent ban from the Platform - Referral to collections **Before Filing a Chargeback:** Please contact us first at support@promptforest.com. We can often resolve issues faster than the chargeback process. **Legitimate Chargebacks:** We understand chargebacks may be necessary for: - Unauthorized transactions - When we fail to respond to refund requests - Clear evidence of fraud **Chargeback Appeals:** We reserve the right to dispute illegitimate chargebacks and may: - Provide evidence to payment processors - Recover costs associated with dispute - Pursue legal remedies for fraud

We may make exceptions to this policy in cases of: **Platform Errors:** - Pricing errors that significantly overcharge - Technical glitches affecting purchases - System-wide outages preventing access **Extraordinary Circumstances:** - Natural disasters - Medical emergencies - Death of account holder - Legal requirements **Goodwill Refunds:** At our discretion, we may offer refunds as a gesture of goodwill, even if not required by this policy. These are evaluated case-by-case. All exceptions are at our sole discretion and do not set precedent for future requests.

For refund requests or questions: **Email:** refunds@promptforest.com **Support Portal:** promptforest.com/support **Response Time:** 3-5 business days When contacting us, please include: - Order number - Purchase date - Detailed description of the issue - Screenshots or evidence (if applicable) - Attempted resolution with seller (if applicable) We're committed to fair and prompt resolution of all refund requests.